The company has a well structured and implemented quality management system with
strong customer focus. All operations in the company are performed with strict compliance
to the quality requirements of customer. The working practices, infrastructure,
input materials, skill set of workforce fully match with the global standards.
The quality management system of the company complies with the requirements of ISO
9001 and is certified by DNV-GL.
The quality policy of ORB says that:
“ORB is committed to satisfy its customers on sustainable basis through product
quality and service support of international standard. The operations at ORB are
aimed at achieving the best possible level of perfection through well defined quality
system and a strong customer focus.”
Quality objectives
In line with the quality policy, the quality objectives are laid down as follows:
- To aim at zero defect in all operations of production process.
- To define and document quality systems for all processes and regularly comply with
the instructions.
- To supply all products as per customer’s requirements.
- To promote quality consciousness amongst all employees of the organization and impart
training on quality concepts and job requirements.
- Maintain transparent working environment. Encourage employee suggestions and open
discussions
- Set targets for continual improvement in each process.
The strong quality focus is embedded in all type of activities responsible for production
realisation. The input materials are sourced from world renowned suppliers. Only
virgin white metal is used for the critical lining of slide bearings. The critical
input materials are stored in vertical storage systems for proper preservation and
traceability. Forgings are also stored in covered sheds for atmospheric protection.
The precision machining processes are carried out under temperature controlled conditions
in higher end CNC turning centres and machining centres imported from Germany. Devices
and instruments of commensurate accuracy at available at each stage of manufacturing
to ensure compliance to quality requirements.
In process defects observed manufacturing in < 0.2 % and customer reported defects
are almost NIL.